User Account disabled [en]

Always keep your (initial) passwords private and secure, do not tell or write it to anyone else and do not quote it in emails or tickets!

In case of a disabled user account, please use one of the following options to unlock it or set a new password:

1.  Face to face meeitng to their administrator or at the IT Service Center. There, a staff member can verify your identity and assist you in entering a new password.
2. Requesting a new initial password. Please send an email with the subject "initial password" to (from a working email account). A representative will get back to you.
3. Creating a new password by VideoIdent-Service. Please send an e-mail with the subject "VideoIdent" to (from a working e-mail account).
A representative will contact you to schedule an appointment and send you a link to do so.

The VideoIdent procedure requires access to a Webex meeting WITH an active video camera. A member of our staff will personally verify your identity by means of a valid identification document (ID-Card or Passport) and will give you a one-time password. You must then change this password directly in the password self-service into your own password.

For the Videoident procedure using Cisco Webex, your personal data must be processed by us. For this processing, the documentation of your identity by means of a picture recording is necessary, on which you and your student ID (or another photo ID) are recognizable. The legal basis for this processing is Article 6(1)(e) GDPR in conjunction with. §§ 4-9 Data Protection Act of Saxony-Anhalt (DSAG LSA). We delete your personal data as soon as they are no longer required for the above-mentioned purposes. Beyond that, your personal data will only be stored as long as we are legally obliged to do so. For privacy information on Web Meetings with Cisco Webex, please refer to the following document: